Shipping policy

Please note:
Delivery times may vary during peak times, such as holiday periods.
We endeavour to dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.

Domestic
Shipping is a flat rate of $9 via standard post. Express shipping available for $12. 
Please use these as a guide only, regional areas can take longer:
QLD - 2 business days
NSW - 4 business days
VIC - 3-4 business days
SA - 5-6 business days
NT - 13-14 business days
ACT - 3-4 business days
TAS - 5-6 business days
WA - 5-6 business days
International
Yes, we ship internationally (with tracking) to a range of countries:
New Zealand – Standard $15 
Rest of World – $20
    5 – 12 business days for international orders.
    Please note: Granite Rays is not responsible for any countries import or customs tax fees. It is the customer's responsibility to know what their international purchase limit is.

     

    Local Pickup
    We offer local pickup from our studio in Cooroy. Just select the option at checkout (it's free) and we will be in contact with pick up details. Pick ups are generally ready within 24 hours. Pop to the front counter with your order number. Our address is

    44 Maple Street
    Cooroy QLD 4563

     

    Incorrect Address
    If there is an error with your address, please contact hello@graniterays.com ASAP and we will endeavour to amend it. However due the fast processing times of our warehouse this is not guaranteed.

    We do not accept any liability for incorrect addresses, however will always try to accommodate amendments where we can. To avoid disappointment, please make sure you check your delivery address carefully.